Privacy Policy

Effective date: 03/20/24

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at info@PlatinumBlissMassage.com. When you visit our website and use our services you trust us with your personal information. In our privacy policy, we will explain to you what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in our privacy policy that you do not agree with, please discontinue use of our services.

Information We Collect

We have collected the following categories of personal information from consumers within the last twelve (12) months:

  • Identifiers (such as name, email address, telephone number, etc.)

  • Personal information (such as health insurance information, medical history for treatment purposes, etc.)

  • Internet or other similar network activity (such as information on a consumer's interaction with a website, application, or advertisement)

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website

  • Improve, personalize, and expand our website

  • Understand and analyze how you use our website

  • Develop new products, services, features, and functionality

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

  • Send you emails

  • Find and prevent fraud

Sharing Your Personal Information

We do not share or sell your personal information to third parties for their marketing purposes without your explicit consent. We may share your personal information with service providers to monitor and analyze the use of our service.

Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, or delete your personal data, and the right to data portability.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting

Cancellation Policy

We understand that life can be unpredictable and plans may change. That's why we offer a flexible cancellation policy to accommodate your needs while ensuring that we can manage our schedule and serve all our clients effectively. Please take a moment to review our cancellation policy below:

Cancellation Window for a Full Refund

  • Clients can cancel their appointment up to 24 hours before the scheduled time to receive a full refund of any deposits or payments made.

  • Cancellations must be made by calling us at 706-424-7308

  • We will process your cancellation and issue a full refund to your original payment method within 7 days.

Late Cancellations

  • Cancellations made less than 24 hours before the scheduled appointment time are considered late cancellations.

  • For late cancellations, we cannot offer a refund. However, as a courtesy, we may allow you to reschedule your appointment for another time, subject to availability. This is at the discretion of Platinum Bliss Massage and may not always be possible.

No-Shows

  • If you do not show up for your scheduled appointment without any prior notice (no-show), we cannot offer a refund or rescheduling option. This policy helps us manage our therapists' time and availability for other clients.

Exceptions

  • We understand that emergencies happen. If you need to cancel within 24 hours due to a genuine emergency, please contact us as soon as possible to discuss your situation. We will handle these cases on an individual basis, with the possibility of waiving the late cancellation fee or offering a refund or reschedule option at our discretion.

How to Cancel

To cancel your appointment, please call us at (706-424-7308), or cancel through the confirmation email received after booking a service. Please have your appointment details handy, when calling, for a quick and efficient cancellation process.

Questions

If you have any questions or concerns about our cancellation policy, please don't hesitate to contact us at info@PlatinumBlissMassage.com. We're here to help and ensure that your experience with Platinum Bliss Massage is positive and stress-free.